FAQ

Spy Shop Frequently Asked Questions:

What are my delivery options and how much is delivery?

Delivery is FREE for orders totalling R1450 or more. Some of our delivery options are: Postnet to Postnet (2 to 7 working days = R100 up to 5kgs), Courier Door to Door (1 to 5 working days = R150+ up to 2kgs), Pargo (1 to 5 working days = R100+), Post Office and Client Collections (free). Above rates can change without notice, as they are based on an average estimation for cbd delivery and stock on hand.

When will my order be delivered?

If you urgently require a spy device, it is best to chat with the sales team first and check available stock. If you have ordered something that is in stock at our Spy Shop or Warehouse, delivery is between 1 and 5 working days (depends on your final delivery choice). Please ask a Sales Agent for a list of in stock items, then make a selection from that list (to avoid waiting). Out of stock items will take between 5 and 31 working days, as we will need to order from our international warehouse.

Can I change my delivery address after I have ordered?

Yes, you can change your delivery address before a courier has been booked. It’s not possible to change your delivery address after dispatch has been completed, so please always double check that your address details are correct at checkout.

How do I return something?

You'll find those details on our Returns page.

Can I get a refund?

Yes, you can get a refund. Please view our Returns and Refunds page for further info.
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