Privacy Policy for Spy Shop SA

At Spy Shop SA (PTY) LTD (“Spy Shop SA,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.spyshopsa.co.za (the “Site”). By using our Site, you consent to the practices described below in accordance with applicable laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa.
 
1. Personal Information We Collect
We collect two main types of personal information: Device Information and Order Information. Below is an overview of what we collect and how:
Device Information
  • What We Collect: When you visit the Site, we automatically gather certain details about your device, such as your web browser type, IP address, time zone, and cookies installed on your device. We also track your browsing behavior, including pages or products viewed, referring websites or search terms, and how you interact with the Site.
  • How We Collect It: We use the following technologies:
    • Cookies: Small data files stored on your device, often containing a unique identifier. Learn more or disable cookies at www.allaboutcookies.org.
    • Log Files: Record actions on the Site, capturing details like IP address, browser type, internet service provider, referring/exit pages, and timestamps.
    • Web Beacons, Tags, and Pixels: Electronic tools that monitor how you navigate the Site.
Order Information
  • What We Collect: When you make or attempt a purchase, we collect your name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number.
  • Purpose: This information is essential for processing your orders and communicating with you.
When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.
2. How We Use Your Personal Information
We process your Personal Information for specific, lawful purposes as outlined below:
Order Information
  • Purpose: We use Order Information to:
    • Fulfill orders placed on the Site (e.g., process payments, arrange shipping, provide invoices/order confirmations);
    • Communicate with you about your orders or account;
    • Screen orders for potential fraud or risk; and
    • With your consent, send you updates or marketing materials about our products and services.
Device Information
  • Purpose: We use Device Information to:
    • Enhance security by screening for fraud or risk (e.g., analyzing IP addresses);
    • Improve and optimize the Site (e.g., through analytics on browsing patterns); and
    • Evaluate the effectiveness of our marketing efforts.
We only process your Personal Information where we have a lawful basis, such as fulfilling a contract with you (e.g., completing an order) or pursuing our legitimate business interests (e.g., improving our services), in compliance with POPIA.
3. Sharing Your Personal Information
We may share your Personal Information with third parties under the following circumstances:
  • Service Providers: We share information with trusted third parties (e.g., payment processors, couriers, and IT providers) to help us process orders, deliver products, and operate the Site.
  • Analytics: We use Google Analytics to understand how visitors use the Site. Learn more about Google’s practices at https://www.google.com/intl/en/policies/privacy/ or opt out at https://tools.google.com/dlpage/gaoptout.
  • Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal requests (e.g., subpoenas, court orders) or to protect our rights, property, or safety.
  • Business Transfers: If Spy Shop SA is involved in a merger, acquisition, or sale, your Personal Information may be transferred as part of that process, with notice provided where required.
We ensure that any third party receiving your information adheres to appropriate data protection standards.
4. Behavioral Advertising
We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you, based on your preferences or interactions with the Site. For more on how this works, visit the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted ads via the Digital Advertising Alliance at http://optout.aboutads.info/.
5. Do Not Track Signals
We do not currently alter our data collection or use practices in response to “Do Not Track” signals from your browser, as there is no uniform standard for interpreting these signals.
6. Your Rights
Under POPIA and, where applicable, the General Data Protection Regulation (GDPR) for European residents, you have certain rights regarding your Personal Information:
  • Access: You may request details of the Personal Information we hold about you.
  • Correction: You may ask us to correct or update inaccurate or incomplete information.
  • Deletion: You may request that we delete your Personal Information, subject to legal retention obligations (e.g., order records).
  • Objection: You may object to certain processing activities, such as direct marketing.
  • Portability: You may request a copy of your Personal Information in a structured, machine-readable format (where applicable).
To exercise these rights, contact us at info@spyshopsa.co.za. We will respond within a reasonable timeframe, typically 30 days, as required by law.
Note for European Residents: If you are in the European Economic Area (EEA), we process your information to fulfill orders (contractual necessity) or pursue our legitimate interests (e.g., fraud prevention). Your data may be transferred outside the EEA, including to South Africa, Canada, and the United States, with appropriate safeguards in place.
7. Data Retention
We retain your Order Information for as long as necessary to fulfill our contractual and legal obligations (e.g., tax and accounting purposes), unless you request deletion. Device Information is kept in anonymized form for analytics purposes unless deletion is requested. You may ask us to delete your Personal Information at any time, subject to applicable laws.
8. Security
We implement reasonable technical and organizational measures to protect your Personal Information from unauthorized access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.
9. Minors
The Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If you believe we have inadvertently collected such information, please contact us immediately to request its removal.
10. International Data Transfers
As a South African-based business, your Personal Information is primarily processed in South Africa. However, it may be transferred to third-party service providers in other countries (e.g., the United States for analytics). We ensure these transfers comply with POPIA and, where applicable, GDPR requirements through contractual safeguards or other lawful mechanisms.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date. Your continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or to exercise your rights, please reach out to us:
  • Email: info@spyshopsa.co.za
  • Physical Address: Spy Shop SA, Postnet Amanzimtoti, KwaZulu-Natal, 4126, South Africa
We are committed to addressing your queries promptly and in compliance with applicable data protection laws.
Legal Notes
This policy is tailored to meet POPIA requirements (e.g., lawful processing, transparency, and rights of data subjects) while acknowledging international users (e.g., GDPR compliance for EEA residents). It avoids overly technical jargon, ensures clarity for users, and limits liability where permissible.

Contact Details (during office hours):
Inquiries: info@spyshopsa.co.za
Whatsapp: 0635019194

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