Terms and Conditions for Spy Shop SA

By accessing or using the Spy Shop SA website (www.spyshopsa.co.za), you agree to comply with and be bound by the following Terms and Conditions. These terms govern your relationship with Spy Shop SA (PTY) LTD (“Spy Shop SA,” “we,” “us,” or “our”) regarding the use of this website. If you do not agree with any part of these terms, please refrain from using our website. The term “you” refers to the user or viewer of this website.
1. General Terms of Use
  • Acceptance: Continued use of this website signifies your acceptance of these Terms and Conditions.
  • Purpose: The content on this website is provided for general informational purposes only and is subject to change without prior notice.
  • Liability Disclaimer: We do not guarantee the accuracy, timeliness, completeness, or suitability of the information or materials on this website. You acknowledge that such content may contain errors or inaccuracies, and we exclude liability for these to the fullest extent permitted by law.
  • Risk: Your use of this website and its content is at your own risk. It is your responsibility to ensure that any products, services, or information meet your needs.
  • Intellectual Property: All content, including design, layout, graphics, and materials, is owned by or licensed to Spy Shop SA. Reproduction is prohibited except as permitted by the copyright notice within these terms.
  • Trademarks: Trademarks not owned or licensed by Spy Shop SA are acknowledged where applicable.
  • Unauthorized Use: Unauthorized use of this website may result in claims for damages and/or constitute a criminal offense.
  • Third-Party Links: This website may contain links to external sites for your convenience. We do not endorse these sites and are not responsible for their content.
  • Governing Law: Your use of this website and any disputes arising from it are subject to the laws of the Republic of South Africa.
2. About Spy Shop SA
  • Business Model: Spy Shop SA (PTY) LTD is primarily a drop-shipping business, importing products from international suppliers weekly. We maintain limited stock of popular items (viewable at https://www.spyshopsa.co.za/on-sale/) and import other products upon order placement.
  • Stock Availability: Due to import restrictions, including those from COVID-19, stock levels are limited. It is your responsibility to confirm stock availability with our sales team before ordering.
  • Operations: Spy Shop SA is an eCommerce retailer operating exclusively online, with a physical location in Amanzimtoti. We do not manufacture products; all electronics are sourced from international suppliers.
  • Pricing: Prices are indicative and subject to change without notice due to exchange rate fluctuations (Rand/Dollar).
3. Ordering, Payment, and Delivery
  • Payment Options: Due to recent online fraud, PayPal payments are currently disabled. Contact us at info@spyshopsa.co.za for alternative PayPal arrangements if needed.
  • Order Processing: Orders take 1-3 business days to process and clear payment before we place import requests with suppliers.
  • Delivery Process:
    • Products are shipped to our warehouse for quality checks, then delivered discreetly to you.
    • We handle sourcing, pricing negotiations, customs, and courier costs.
    • Delivery charges include the item cost, packaging, shipping, and applicable taxes/duties (e.g., SA Customs duties and VAT).
  • Delivery Times:
    • In-stock items: 3-7 business days, depending on delivery method and location.
    • Imported items: 3-61 business days, depending on supplier stock and weather conditions.
  • Stock Notes: Popular items are stocked in limited quantities; other items are imported upon order.
4. Return and Refund Policy
  • Acceptance: By purchasing from Spy Shop SA, you agree to our Return and Refund Terms. If you do not accept these terms, please do not proceed with a purchase.
  • Return Process:
    • To return defective or damaged items, complete the returns form on our website and contact us at info@spyshopsa.co.za within 7 days of receipt.
    • Goods must be returned in original packaging, undamaged, with all included items/accessories.
  • 7-Day Return and Replace Warranty:
    • Defective products may be returned within 7 days in original, intact packaging (no scratches or physical damage).
    • Devices are tested off-site by a technician (3-14 business days), and replacements are issued if electronically faulty.
    • Shipping for returns must use Post Office Economy with a tracking number emailed to us.
    • Warranty is void if the device is physically damaged, water-damaged, or tampered with (e.g., firmware flashing or attempted repairs).
  • Warranty Period: Electronics carry a 3-6 month warranty unless otherwise stated.
  • Refund Limits:
    • For courier refunds (if faulty and under warranty), we reimburse up to R90 (Postnet) or R80 (Post Office).
    • We do not disclose supplier or courier fees; these are confidential.
  • Non-Covered Damages: Warranty does not cover negligence, electrical surges (e.g load shedding), water/moisture damage, sea air corrosion, or unauthorized alterations.
  • Replacements/Credits: Faulty devices are replaced or credited after inspection; we do not repair items.
  • Courier Responsibility: If a device is returned damaged or works correctly, you are liable for damage costs, admin fees, and courier fees.
  • Policy Note: Our return policy is non-negotiable. Pre-authorization is required via admin@spyshopsa.co.za before returning items.
5. Cancellations
  • Cancellation Fees: Voluntary cancellations within 48 hours incur a 20% admin/restocking fee to cover import/export duties, shipping, and admin costs.
6. Legal Use and Responsibility
  • Intended Use: All products sold by Spy Shop SA are for legal purposes only. We are not liable for illegal use.
  • Import Responsibility: As the purchaser, you are deemed the importer and must verify the legality of importing our products.
7. Additional Terms
  • Age Requirement: You confirm you are of legal age in your jurisdiction or have consent to allow minors to use this site.
  • Prohibited Actions: You may not use our products or website for illegal purposes, violate laws, or transmit harmful code (e.g., viruses).
  • Service Refusal: We reserve the right to refuse service to anyone at any time.
  • Content Use: You may not reproduce, copy, or exploit any part of this website without written permission.
  • Accuracy: We are not liable for inaccuracies in site content; reliance on it is at your own risk.
  • Price/Service Changes: We may modify prices, services, or products without notice and are not liable for such changes.
8. Contact Information
  • Email: admin@spyshopsa.co.za
  • Call / WhatsApp: 063 501 9194
9. Changes to Terms
We may update these Terms and Conditions at our discretion by posting changes on this page. Your continued use of the website after updates constitutes acceptance of the revised terms. Check periodically for changes.
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